We are a company built on integrity and committed to quality. Our values matter to us, and provide the benchmarks against which we measure ourselves. This is the core of our company, and to us, it is more than a business.
Service
We take our service and support very seriously – putting your needs first, and continually striving to exceed expectations. We aim to deliver an experience worth talking about, every single time.
We have an experienced team of customer service advisors who are always on hand to assist with your specific enquiry, whether its face-to-face, online, or on the phone.
Logistics
As the oldest ceramic tile distributor in the UK, we are continually investing in our warehousing and distribution infrastructure, looking to add value for our suppliers and for our clients at all times.
With a centralised warehouse spread over a four acre site, and an extensive fleet of 18 of our own Craven Dunnill delivery vehicles, we have the ability to procure material quickly, and deliver speedily and safely for all different types of project.
Product
Craven Dunnill prides itself on it’s choice and selection of best-in-class ceramic wall and floor tiles, sourced from the leading manufacturers around the World.
Our products represent quality. And more than that, it is an ethos throughout the organisation. We have an appreciation and understanding of high-quality products, and that is recognised across everything that we do.
Technical
We aim to build confidence and earn the trust of our clients by providing correct and appropriate technical support, and finding a solution to meet your specific needs.
The wealth of experience and technical knowledge that we have at Craven Dunnill is unmatched, ensuring that we are on hand to give all the necessary guidance on selection, installation, maintenance and care.
Sustainability
Craven Dunnill is responsible to the environment and the people in our supply chain, taking a proactive stance to sourcing from suppliers with a green ethos and certified credentials.
As part of an ongoing commitment to saving the environments valuable resources, the company has made significant investments to reduce its carbon footprint:
- All heating boilers at Craven Dunnill head office have been converted to biomass fuel, a sustainable fuel source estimated to save 240tonnes of CO2 emissions per year
- Installation of 496 photovoltaic solar panels on top of our warehousing units, generating an annual output of 112,000 kWh of electricity
- Display lighting replaced throughout with low-voltage, energy efficient LEDs, saving an additional 80,000 kWh per year